FAQ-Return Policy

Whats the best way to place an order?
The best way to order is though the FK Irons website, however we are also equipped to accept orders via telephone at 1-855-FKIrons M-F 11am-6pm Eastern Time

What are the accepted payments methods?
We accept all major credit cards and Paypal.  At this time we will not accept COD, however you may contact us to make special arrangments if you would like to pay via. Western Union or Money Order.

What is the lead time for most orders?
Since all machines are still built by hand, most coil machine orders will ship within 5-10 business days. This time frame will depend on current workload, convention agenda, and out of stock periods.
We try to ship all machines as soon as possible. All machines are still built by their creator Gaston Siciliano, one at a time.

Power Supply, and other parts orders are generally fulfilled within 24-48 hours of payment clearing and the completion of any required verification.

What shipping service does FK Irons uses?
We ship via USPS priority mail for domestic shipping (2-3 days) and USPS Global Express for International orders (4-5 days without customs interference). 

USPS has proven to be the most flexible and reliable method to ship orders across the world.

What do shipping charges Include?
FK Irons does not make money from shipping. Shipping charges are strictly dedicated to the safe arrival of your machine. It also includes, packing and insurance as we will not risk any order to be shipped uninsured.

What should I expect when receiving a machine?
All FK Irons machines come inside a black velvet pouch inside of a box with a cushion pillow. This will ensure extra safety during shipping. You will also receive a lifetime warranty with your machine.

Spektra machines will come in a custom box along with a small bottle of our specially formulated oil lubricant and 2 mini pouches of SuperLube grease, an allen key for stroke wheel changes, and a trial pack of our custom sized Spektra rubber bands.

           

Are machines guaranteed?
All machines are guaranteed for life, for any concerns regarding issues that you may be having with your machine please visit the "Service Your machine" section of our website for assistance.

Will FKI/ Spektra warranty cover my machine If I bought it from a distributor?
Yes, we offer support to all machines bought from any of our official Distributors. However be aware of scammers and copycats as we will not cover counterfiet/ fake machines.  

Does FK Irons offer bulk ordering discounts?
Yes, if you buy more than 5 machines you will receive a discount. Email for details. Usually discounts are refunded to buyer once online order is completed. This means that you pay full price and receive the agreed refund right after.

Who uses FK Irons machine these days?
Artists from all over the world. Just to mention a few names: Guy Aitchison, Nikko Hurtado, Sean Zee, Nick Baxter, Luca Natalini, Blacky, Sergey Rikhter, Carlos Lopez, Hector Cedillo, Jeff Mansolf, Jeff Ensminger, Petri Syrjala, Nathan Kostechko, Victor Portugal, Johan Finee, Federico Ferroni, and many great artists like you.

You can see a full list of the FK Irons ProTeam by clicking here.

You will also see our Spektra machine in the hands of Juan Salgado, Johan Finne, Stefano Alcantara, Christian Perez, and many others.

What is the Return Policy?
Due to cross contamination issues, as well as the fact that all FK Irons machines are custom built to order, we do not accept returns.  All machine sales are final.  We do, however, guarantee all of our machines.  

Each machine comes with a warranty, if you experience any type of problem with and FK Irons machines please feel free to contact us through Orders@fkirons.com or call us at 1-855-FKIrons.  We will work with you to troubleshoot and fix any issues, or we can arrange to have the machine shipped back to us for repair.

We will also be able to work with you on the set up of the machine if there is anything that you are unsatisfied with about your purchase.

FK Irons Coil Machine Questions:

What's the difference between machines?
The difference between machines is how they are setup. All machines are built with the same components. No machine is better than the other. All machines will push any type of needle configuration and suit for any style upon proper tuning. That’s why we offer tuning options when you buy your machine. The shape, color and material of the frame will not determine difference in performance.

What is the right voltage to run an FKI machine?
The right voltage is the voltage that your technique, stroke, and  tuning requires. Usually FKI machines run at lower voltage than other machines. People shouldn’t stick to preset parameters and experiment to what suits each artist the best. I personally run my machines between 5 and 9 volts, again depending the type of job I’m doing. Steel frames usually run at just a bit lower voltage than aluminum.

What is the best power supply I can use with an FK machine?
Anything of a fair quality. Personally we recommend Eikon® PS products, but any good power supply made with good components should be good to go. The cleaner the current is, the better the performance and machine life will be.

Can I adapt an FKI coil machine with RCA connectors?
Of course, in fact we offer RCA ready machines. Make sure you make that selection, it's located at the selected machine's page.

Spektra Rotary Questions:

Which stroke wheel should I order?
The stroke wheel recommendation will depend on how you intend to use your Spektra Rotary.  We currently offer 4 different stroke sizes, 2.5m, 3.2mm, 3.6mm, and 4mm.  The 3.2mm is our most widely used stroke wheel for a good “all-around” machine that has the ability to line, shade, and pack in color.  Our 3.6mm is also a good all-around machine for those artists who prefer a longer stroke liner.  2.5mm is mostly recommended for black and gray work while the 4mm stroke is recommended for shading/ color packing machines.

What if I want to try different stroke sizes?
The stroke wheels of the Spektra Machines are fully interchangeable and don’t require the purchase of an additional motor.  All stroke wheel sizes are for sale on our website for $25, and each machine comes with the key to change them so that you’re able to find the right stroke for your machine.

What is the best power supply I can use with a Spektra Rotary machine?
As with our coil line you can use anything of a fair quality. While we only carry Eikon and Critical brand power supplies, most newer power supplies are rotary compatible. If you have specific questions regarding whether or not your power supply is suitable for use with rotary machines please contact the power supply manufacturer.

All Eikon and Critical power supplies listed for sale on our website are compatable with the Spektra with the exception of the Eikon 250 as noted on its product page.

Distribution Inquiries:

How can I become an FK Irons distributor? 
We are very selective regarding who sells our machines. In order to be considered as a distributor, you need to prove that your company is established in the business and solid references  that you or your company only sells to professional artists. We will decline any request from suppliers or individuals that sell to the general public.  For distribution inquiries please contact our distributions manager Kayleigh Tanthorey through Orders@fkirons.com.