IMPORTANT: We will not accept any packages that do not have an RA# on it.
To obtain a Return Authorization Number (RA#), please fill out the Service Request Form below and click submit. You will be contacted via email with an RA# and further instructions.
Once you have received a RA# through your email, you are all set to prepare your package. Please make sure to securely package your machine. We are not responsible for lost or damaged machines during transit.
Ship package to FK Irons via a shipping method that has tracking capabilities. We highly recommend using UPS or FedEx when shipping within the United States.
SERVICE REQUEST FORM
(In order to receive an RA#, please fill this form and click submit. Once your RA# is ready, you will receive it via email)
|MACHINE TYPE||COLOR||SERIAL #||DATE OF PURCHASE #||REASON FOR RETURN||CUSTOMER NAME||GENERAL DATA||ACTIONS|
All FKIRONS machines come with a one-year manufacturer's warranty from date of purchase. This warranty covers any manufacturer's defect. Proof of purchase is required to claim warranty.
However, the One Year Warranty is voided if:
- Machine shows signs of being dropped
- Machine shows signs of ink/liquid within the internal body and motor components
- Machine shows signs of tampered with
- Machine shows sign of internal parts replaced on your own
If it has been longer than a year since you purchased your device, you are still able to send in your device to be repaired. If your repair requires a payment, we will email you before proceeding with any type of repair.
Service turnaround times:
We ask for up to 15 BUSINESS days from the day we receive your machine for a diagnosis to be completed by our technicians.
FK Irons does offer some replacement parts but not all. Please visit our replacement page. If you do not see the replacement part your looking for, this would mean that we do not have it for sale online. You would have to send in your machine into our service department to have that piece replaced. Any internal body components on any of our machines will not be found for sale online.
Thank you for submitting the Service Request Form!
Your submission has been received and you will hear from us soon with your
Return Authorization number (RA#) via email with further instructiones.
If you have any question in regard to repairs, please email us at