Frequently Asked Questions
General Ordering, Shipping and Payment Questions
Can promotions or discount codes be combined?
No. Promotions/discount codes cannot be combined or stacked.Can anyone order FK Irons™ tattoo machines?
No. FK Irons machines will only be sold to professional artists or apprentices in licensed tattoo studios.Can I buy a machine if I am still apprenticing?
Absolutely.What is the best way to place an order?
The best way to order is via the FK Irons website, or a distributor website if you are abroad.How can I pay? Payment methods accepted include:
We accept all major credit cards, PayPal and Google Pay. We do not accept COD.Do you have payment plans?
We've partnered with Klarna, a "shop now, pay later" service that lets you pay in installments. You pay them directly, but we start processing your order when they've approved your request. You'll know instantly, online if they've approved you for a payment plan.
Zero-interest payment plans, four payments every two weeks:
This option is available for purchases $35 - $1000.
Six - 36 month payment plans:
This option is available for purchases from $150 - $10,000.
Read the details about payment plans with Klarna.How long does it take to process my order?
From the time your order is placed to the date when you or your customer receives it, there are two processes to consider: fulfillment time is separate from shipping time.
Standard fulfillment time is 24-72 business hours. Once your order has been fulfilled and left our building, then your shipping method will take effect and you will receive a notification with shipping information. Once UPS has shipped the item, they will email you a tracking number.
Note that our fulfillment department works standard business hours: 9-6pm EST, Monday – Friday (closed on weekends). Your order delivery date may be impacted by major U.S. holidays and government social distancing regulations that may slow down our fulfillment timings at FK Irons.
You have several shipping options through UPS, both domestic and international. Depending on the level of UPS service you choose, domestic shipping can range from 1-8 business days and international shipping 1-20 business days. International orders require pre-payment of duties and taxes up front to avoid any in-country delivery delays.
*First things first: we must prepare and package your order in-house at FK Irons before shipping methods come into play.Do you ship worldwide?
Yes, we do! We can ship your items pretty much anywhere there is an address.Can you ship to P.O. Boxes?
Sorry, we do not ship to P.O. Boxes, APO or FPO addresses.What shipping service does FK Irons use?
Order Processing Time:
FK Irons will ship orders to verified account holders containing in-stock inventory within two (2) business days. FK Irons is not open on Saturday and Sunday; Orders are not shipped on weekends or holidays.
During checkout, you will be offered options for selecting shipping speed with the corresponding rates listed.
Domestic Estimated Delivery by Shipping Option
FedEx Ground: 3-5 Business Days
UPS 2nd Day Air: 2 Business Days
UPS Next Day Air: 1 Business Day (next day from date of mailing, not from date the order was placed)
International Shipping Delivery Estimates*
FedEx International Connect Plus: 4-10 Business Days
FedEx International Priority: 2-5 Business Days
*All duties and taxes must be pre-paid up front upon checkout to avoid any delay with customs upon delivery.Will I have to sign for my machine?
As a convenience to our clients, we do not require a signature upon delivery. All packages are shipped with tracking and delivery confirmation.What should I do if I have moved, but sent my order to my old address?
If you have moved or relocated, it is the customer’s responsibility to contact the carrier and ensure they have your current address in time for them to forward it to your new address. FK Irons is not responsible for packages that are delivered to the incorrect address if the address given matches the shipping label.Are machines guaranteed? What does the warranty cover?
All FK Irons machines come with a one-year manufacturer's warranty from the date of purchase. This warranty covers any manufacturer's defect. Proof of purchase is required to claim warranty.
The one-year warranty is void if the machine shows signs of:
- Being dropped
- Ink/liquid within the internal body and motor components
- Being tampered with
- Internal parts have been replaced by anyone outside of the official FK Irons repair team
Read up on maintenance and what falls out of warranty.
All FK Irons devices have a one-year manufacturer warranty from the date of purchase. This warranty covers any manufacturer's defect. Proof of purchase is required to claim warranty.
If the device was bought over a year ago, don’t worry. Your machine can still be repaired. Please visit our Repairs page for details.Will FK Irons' warranty cover my machine if I bought it from a distributor?
Yes. We offer support to all machines bought from any of our official Distributors. However, be aware of scammers and copycats as we will not cover counterfeit/ fake machines.Who uses FK Irons tattoo machines?
Artists from all over the world. Just to mention a few names: Guy Aitchison, Nick Baxter, Tatu Baby, Johan Finne, Russ Abbott, Gunnar, Stefano Alcantara, Jesse Smith, and many great artists like you.
You can see a full list of the FK Irons ProTeam by clicking here.What is FK Iron's return policy?
Due to cross contamination issues we do not accept returns. All machine sales are final. We do, however, guarantee all of our machines.
Each machine comes with a 1-year manufacture warranty. If you experience any type of problem with an FK Irons machine, please visit our Repairs page. We will work with you to troubleshoot and fix any issues.
We will also work with you to set up your machine and accessories should you have any questions or concerns about your purchase.
What is the right voltage to run an FK Irons machine?
The right voltage is the voltage that your technique, stroke and tuning requires. Usually, FKI machines run at a lower voltage than other machines. People shouldn’t stick to preset parameters and experiment to find what suits each artist best. We recommend between 5 and 9 volts, again depending on the type of job you are doing. Steel frames should usually run at just a bit lower voltage than aluminum.eGive PB / PB++
With this feature you'll be able to control the amount of "give" or resistance of the needle upon impact with the skin. This enables the artist to take advantage of the softness or hardness of hit to achieve specific results. O no effect, 5 maximum amount of eGive.
HOW TO CHECK THE CURRENT GIVE SETTING
Hold down the power button until the light goes from white to solid blue.
Release the power button.
The following blinking color that the LED displays indicates the Give that the unit is currently set at. For example:
- If it blinks white, that indicates the lowest Give of O
- If it blinks yellow, it's currently set at level 1 Give
- If it blinks orange, it's currently set at level 2 Give
- If it blinks red, it's currently set at level 3 Give
- If it blinks pink, it's currently set at level 4 Give
- If it blinks green, it's currently set at level 5 (softest Give setting)
To raise or lower the give:
- Hold down the power button until the light goes from white to solid blue.
- Release the power button and immediately use the up or down arrows to change the give
The colors should change accordingly.
eGive PB II, PB II+
eGive: Use the up and down buttons to select level.
Level 0 = disabled,
Level 1 = Hard,
Level 2 = Medium and
Level 3 = Soft.
When changing eGive please allow machine to finish sensing needle before using.
Distributors' QuestionsFAQ’s How to become an official FK Irons distributor
What do I need to do to apply to become an FK Irons official distributor?
FK Irons is selective regarding who sells our machines. We require solid references that show that your company sells only to professional artists. We will decline any request from suppliers or individuals that sell to the general public or any supplier that carries counterfeit products of any legitimate brand.
1. Fill out the online distributor contact form.
2. FK Irons ask who your market is, checks your references and verifies whether you:
* Are well-established in the tattoo industry
* Have a robust e-commerce site
* Your clients have strong engagement on your social media
Working with a company that is constantly pushing technology to give tattoo artists better tools for their trade.
Discounted distributor pricing with preferential discounts for volume.
Preview of upcoming sales with double discounts so you have time to receive the purchase, advertise and make some noise with us when we launch the sale!
Listing on our distributor page on FK Irons.
Imagery, video, blogging and social media support from the enthusiastic, top-notch marketing department at FK Irons.