Shipping & Return Policy

Return Policy

Due to cross contamination issues and the fact that all FK Irons machines are custom-built to order for you, we do not accept returns. All machine sales are final. We do, however, guarantee all of our machines.

Each machine comes with a 1-year manufacture warranty. If you experience any type of problem with an FK Irons machine, please visit our Repairs page. We will work with you to troubleshoot and fix any issues.

We will also work with you to set up your machine and accessories should you have any questions or concerns about your purchase.

 

How long does it take to process my order? 

From the time your order is placed to the date when you or your customer receives it, there are two processes to consider: fulfillment time is separate from shipping time.

Fulfillment
Standard fulfillment time is 24-72 business hours. Once your order has been fulfilled and left our building, then your shipping method will take effect and you will receive a notification with shipping information. Once UPS has shipped the item, they will email you a tracking number.

Note that our fulfillment department works standard business hours: 9-6pm EST, Monday – Friday (closed on weekends). Your order delivery date may be impacted by major U.S. holidays and government social distancing regulations that may slow down our fulfillment timings at FK Irons.

Shipping
You have several shipping options through UPS, both domestic and international. Depending on the level of UPS service you choose, domestic shipping can range from 1-8 business days and international shipping 1-20 business days. International orders require pre-payment of duties and taxes up front to avoid any in-country delivery delays.

*First things first: we must prepare and package your order in-house at FK Irons before shipping methods come into play.

 

Do you ship worldwide?

Yes, we do! We can ship your items pretty much anywhere there is an address.

 

Can you ship to P.O. Boxes?

Sorry, we do not ship to P.O. Boxes, APO or FPO addresses.

 

What shipping service does FK Irons use?

Order Processing Time:

FK Irons will ship orders to verified account holders containing in-stock inventory within two (2) business days. FK Irons is not open on Saturday and Sunday; Orders are not shipped on weekends or holidays. Covid-19 social distancing norms and government regulations may inhibit our processes.

FK Irons only sells to verified professionals. Orders may be held for verification purposes.

During checkout, you will be offered options for selecting shipping speed with the corresponding rates listed.

Domestic Estimated Delivery by Shipping Option

UPS Ground: 1-10 Business Days

UPS 3-Day Select: 3 Business Days

UPS 2nd Day Air: 2 Business Days

UPS Next Day Air: 1 Business Day (next day from date of mailing, not from date the order was placed)

International Shipping Delivery Estimates*

UPS Standard: 8-14 Business Days

UPS Worldwide Expedited: 2-5 Business Days

UPS Worldwide Express: 1-3 Business Days

*All duties and taxes must be pre-paid up front upon checkout to avoid any delay with customs upon delivery.